SpoilerTV - TV Spoilers

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This page will try to help you if you're having problems using parts of the site.

1) Can't see some content/tables/charts/images

A lot of our tables/charts, such as ratings tables, cancellations tables use embedded spreadsheet. If you can't see the table the 2 most common causes are either a corrupt cookie or an extension/addon installed in your browser.

- You should first try clearing your cookies, then restart your browser and try accessing the page again. Hopefully the missing content will now be displayed.

You can read about how to clear cookies here.

- If that does not work, it's likely that an extension installed in your browser is blocking the content from displaying. Things such as Ghost/Adblock/AVAST etc are typical causes. You should try to temporarily disable all your extensions and then try loading the page again. If you can now see the content, then you can try adding your extensions back one by one, each time testing the page to see which extension is blocking the content.

Note: If you are using something like Adblock then you can try to whitelist both www.spoilertv.com and spoilertv.co.uk to your whitelist sites. That way you can continue to use Adblock on other sites, but whitelist for SpoilerTV.

2) Videos won't play

The majority of our videos are posted using our own Video Player system called "Springboard". This allows us to make videos region free, ie they are not blocked for non-USA users. However some videos cannot be posted in Sprinboard and some of these will have geo-blocks.

If you find a Springboard video is not working, the most likely reason is that you're using some security software like AVAST of Kaspersky.

If you have Kaspersky and find the videos are not playing, try the following.

In Kaspersky Settings look for

Anti banner and then
Additional - Use the list of allowed URL's - (make sure it's ticked)
Settings - and add these 3 website addresses.

http://cdn.springboard.gorillanation.com
http://cms.springboard.gorillanation.com
http://www.spoilertv.com

If you use another Anti-Virus product you should find out how to whitelist the above domains.

3) Comments won't load

The comments system that we use at SpoilerTV is called Disqus. If you can't see the comments then try following the same steps as point 1) above about missing content.

If you still can't see the comments, check the Disqus Status page here, to see if there are any known issues.

If there are no issues display, please feel free to use the Feedback link in the Help menu or in the Footer.

4) Still Having Trouble?

If you are still having trouble with any of the above or anything else relating to the site, please use the Feedback link in the Help menu or in the Footer.

Please ensure you give us as much information as possible about the issue, such as what browser you are using, what extensions you have installed, and any screenshots where applicable.

We will then get back to you soon as possible and try to help you.

SpoilerTV Comment Policy

We pride ourselves here at SpoilerTV with the quality, friendlyness and respectfullness of our community.

Name-calling, personal attacks, spamming, excessive self-promotion, condescending pomposity, general assiness, racism, sexism, any-other-ism, homophobia, acrophobia, and destructive (versus constructive) criticism will get you BANNED from the party.

If you have a problem with a comment, DO NOT REPLY TO IT.

Instead Click the Dropdown Icon/Arrow to the right of the offending comment and click the Flag link from the dropdown. Our Moderation Team will then deal with any inappropriate comments.

We hope you enjoy your time here at SpoilerTV
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